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POLICING FOR
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INFORMATION

311, 911, & Hotlines
311 Non-Emergency
  Number

911 Emergency
  Number

Know the Numbers
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TTY Telephone
  Numbers


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Know the Different Numbers

In addition to the 911 emergency number, the District of Columbia has a toll-free telephone number for reporting police non-emergencies: 311.

Use the chart below as a guide to make the right call in the District of Columbia.

Call Description
911 for Emergencies
  • Any crimes in progress (or just occurred), especially if the suspect is still on the scene
  • Serious violent crimes such as homicide, robbery, domestic violence and assault
  • Fire/medical emergencies
  • Gunshots or a person with a gun or other dangerous weapon
  • Home/business intruders
  • Vehicle crashes with personal injury, major property damage or traffic tie-ups
  • Or if you see a criminal you know is wanted by the police
311 for Police Non-Emergencies
  • Property crimes no longer in progress, such as vandalism, thefts, graffiti, stolen autos and garage burglaries
  • Animal control problems, such as barking dogs
  • Abandoned autos
  • Illegally parked vehicles, vehicles blocking driveways
  • Minor vehicle crashes with no injuries or traffic tie-ups
  • Other less-than-life-threatening situations
(202) 727-1000 for All Other City Services
  • All other city services, such as Public Works, Consumer and Regulatory Affairs, Human Services, and the Mayor's Office
  • Trash pick-up problems
  • Water/sewer problems
  • City agency phone numbers, addresses and hours of operations
  • Potholes